MEET THE TEAM: Leah Leaver - Guest Services Manager and Wellness Expert at Yangaro
Tell us a little about yourself. How did you come to join the Yangaro team?
With years of experience in luxury destination resorts—ranging from snowy ski fields to lush tropical oases—I’ve honed my skills in creating exceptional guest experiences. I also founded a Day Spa & Wellness Studio, where I combined my love for luxury and wellness. When I discovered Yangaro, I knew it was the perfect place to bring my wealth of expertise and passion for relaxation together. Joining this team felt like a natural next step.
What does a typical day as Guest Services Manager at Yangaro look like?
My day starts with making sure the coffee is as zen as our yoga poses. I juggle guest requests, coordinate with the team, and handle everything from special requests to last-minute changes. Think of it as a blend of luxury hospitality and problem-solving—like being the captain of a luxury ship where everyone’s mission is to leave as relaxed as possible. If something goes awry, I’m there with a calm demeanour and a solution, ensuring that every guest's stay is smooth and serene.
In addition to your role in Guest Services, you’re also a Yoga and Wellness Instructor. Can you share how you became passionate about wellness?
My passion for wellness began at the age of 19, leading me to pursue advanced qualifications in body therapies, yoga, and Pilates. This journey sparked my interest in holistic health, which eventually led to founding Day Spa & Wellness Studio. Now, at Yangaro, I’m thrilled to integrate my extensive experience into our offerings and look forward to introducing new retreat options that will elevate our guests' wellness experiences.
How do you incorporate wellness into the guest experience at Yangaro?
At Yangaro, we weave wellness into every aspect of the guest experience. Imagine our offerings as a wellness buffet—guests can savour everything from rejuvenating yoga sessions to soothing spa treatments including the invigorating use of the thermal therapies. The tranquil environment complements these experiences.
What’s your favourite part about working at Yangaro?
I love that my job is like a wellness-themed game of Tetris—organising every detail, managing a great team, and pulling off perfect events and elopements. It’s like my OCD for order meets my love for luxury, and the results are always a win-win for our guests!
Yangaro is known for its tranquil and luxurious setting. How do you feel the environment enhances the yoga and wellness experiences offered here?
The serene environment at Yangaro is like the ultimate healing backdrop for body, mind & soul. The natural beauty enhances every wellness experience, making it feel like we’re practising on a zen cloud. Whether it’s the tropical breeze or the lush surroundings, the setting deepens our wellness offerings & makes them even more effective and enjoyable.
What advice would you give to guests looking to make the most of their stay, both in terms of relaxation and exploring wellness opportunities?
Dive in headfirst! Indulge in our world class spa treatments, Pilates, meditation, or sound healing classes, and take time to explore the tranquil surroundings.
What’s your personal go-to wellness practice, and how do you stay balanced in your busy role?
My personal go-to is a mix of daily yoga and meditation, plus the occasional deep-breathing session when things get hectic. I also make sure to take breaks to recharge and keep my balance— even when my schedule is full.
Can you share a memorable moment or experience with a guest that has stuck with you?
One of my most memorable moments was during the first elopement I organised. Watching the vows unfold in such a magical setting was so heartfelt that I couldn’t help but tear up. Seeing the raw emotion and love between the couple made it clear why I’m passionate about creating these special experiences. It was a beautiful reminder of the impact of our work and the joy it brings to others.
What excites you most about the future of wellness at Yangaro? Any upcoming experiences or retreats guests should look forward to?
I’m thrilled about introducing new, exciting world-class spa treatments, and expanding our wellness offerings. We’re incorporating everything from sound healing and meditation to collaborating with amazing practitioners & catering partners to enrich our guests’ experiences. Plus, we have our first “Spring into Wellness” event on October 26th, which promises to be a fantastic kick-off to an array of rejuvenating activities. It’s going to be an exciting time for wellness at Yangaro!
In three words, how would you describe the Yangaro experience?
Intimate, luxurious, serene.
Finally, what do you love most about living and working in the Whitsundays?
I love the Whitsundays for its community vibe and easy-going lifestyle, especially as a mum. It’s like living in a vibrant giant, sun-soaked playground. The relaxed atmosphere means I can juggle work, family life, and the occasional impromptu beach day with ease—who knew being a supermom came with such a beautiful backdrop?